April 22nd, 2020
What do you see the business community focusing on coming out of the COVID-19 lockdown with regards to moving forward and what changes you foresee being implemented with the ‘new business norm’?
Association of Trinidad and Tobago Insurance Companies (ATTIC)
The COVID-19 pandemic is a public-health crisis that is starting to take its toll on the real economy. However therein lies opportunity. 2020 is a defining moment in history which has the unprecedented potential to change the trajectory of e-commerce and the way we work. It gives the business community the opportunity to find new avenues to service their customer base, to develop new products, new efficiencies and new markets.
This could involve greater adoption of autonomous delivery of services, digital payments, voice and video conferencing, voice-enabled mobile business applications, increase in the use of artificial intelligence powered CRM platforms, sensors and more direct contact between producers and consumers.
We look forward to an enabling environment that facilitates ease of doing business generally through the embrace of a more digital environment. Electronic submission of business forms, the use of e-signatures, access to digitized public databases. This is certainly impactful to the insurance sector, where increased automation of insurance processes, including the use of e-motor certificates, digital policy and certificate issuance will bring significant benefit to our customer base while supporting the retooling of our employees. If we can learn and adopt these new practices in the context of our chosen industries, we see a remarkable and resilient future for our nation.